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Terms & Conditions

Welcome to Professional Tiler! By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General Terms
  • These Terms and Conditions (“Terms”) govern your access to and use of our website and services, including any transactions made for tile-related products and services. By using our website, you acknowledge and accept these Terms and Conditions. If you do not agree with them, please do not use our website or services.
  • We reserve the right to update or change these Terms and Conditions at any time. Please review this page periodically to stay informed.
  • To place an order, you must be at least 18 years old and legally capable of entering into binding contracts.
2. Products and Services
  • We reserve the right to modify or discontinue any product or service at our discretion, without notice. While we strive to provide accurate product descriptions, pricing, and availability, we do not guarantee that all information is error-free, complete, or current. Errors in product descriptions, pricing, or availability do not entitle customers to claim against the company.
  • Due to nature of tiles, variation in colour, texture, and finish may occur. We cannot guarantee that your tile will match exactly the samples or pictures shown on our website. Product images are for illustration purpose only.
3. Account Registration
  • To place an order or access certain features of the website, you may need to create an account. You agree to provide accurate and complete information during registration and keep your account details up to date.
4. Pricing and Payment
  • All prices listed on our website are in AED (Dirhams) and are subject to change without notice. Prices do not include applicable taxes, shipping, or handling fees unless specified.
  • We accept online payment. Payment for all products and services must be made in full at the time of purchase. We accept Visa, Mastercard,  Apple pay and Samsung pay.
  • You are responsible for paying any applicable sales taxes or duties related to your purchase.

5. Order Processing

  •  After placing an order, you will receive an order confirmation email.
  •  We reserve the right to reject or cancel any order for any reason, including but not limited to pricing errors, stock availability, or fraudulent                                     transactions.

6. Delivery

  • We offer delivery in the United Arab Emirates, and the costs will be calculated at checkout.
  • Delivery times may vary depending on location and product availability. We are not responsible for any delays caused by shipping carriers or  external factors beyond our control.
  • Customers must ensure accessibility for large item deliveries.
  • If the customer is unavailable at the time of delivery, additional charge may apply for redelivery.

7. Returns and Refunds

        Please refer to our [Return Policy] for detailed information on how to return products and request refunds.

8. Warranties and Liability

  • We offer a limited warranty on products specified by the manufacturer.  Warranty claims must be  made in accordance with the manufacturer’s policies.
  • We are not responsible for installation-related defects or issues.

9. Intellectual Property

        All content on the website, including text, images, graphics, logos, and designs, is the property of Professional Tiler and is protected by copyright and
        trademark laws.

10. Limitation of Liability

        To the fullest extent permitted by law, Professional Tiler will not be liable for any indirect, incidental, special, or consequential damages, or for any loss  of profits            or data resulting from your use or inability to use our products or services.

11. Force Majeure

         We are not liable for delays or failures caused by factors beyond our control, including but not limited to natural disasters, government actions, or supply chain               disruptions.

12. Risk of loss

         The risk of loss or damage to the products passes to you upon delivery. If another person receives the delivery on your behalf, you assume all risks.

13. Privacy

         Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy. We do not sell customer  data, but               we may share it with third-party logistics or service providers to fulfil orders. Please refer to [Privacy Policy].

14. Governing Law

           The laws of Dubai, United Arab Emirates govern these Terms.  Any disputes arising from these Terms will be resolved through mediation or arbitration  in Dubai,                  U.A.E. Customers agree to submit to Dubai courts exclusive jurisdiction for any disputes requiring legal action.