Effective for all customers of Web Host Era
At Web Host Era, we strive to provide reliable services and ensure customer satisfaction. However, we understand that sometimes, things may not work out as planned. This Refund Policy explains the terms under which refunds may be issued.
By purchasing and using our services, you agree to this Refund Policy, which is a part of our Terms of Service. We reserve the right to modify this policy at any time without prior notice.
We offer a 30-day money back guarantee on shared hosting* and reseller hosting plans. If you are not satisfied with our service within the first 30 days of your purchase, you may request a full refund.
Please note:
The following services are non-refundable under any circumstance:
Once purchased, these services cannot be refunded due to the nature of provisioning and third-party costs involved.
No refunds will be granted for services that are suspended or terminated due to violations of our Terms of Service, Acceptable Use Policy (AUP), or abuse complaints.
If your account was found in breach of our terms or involved in activities like spam, hacking, illegal content, or misuse of resources, the associated service will be terminated without refund.
Approved refunds will be processed using the original payment method used at the time of purchase.
To request a refund:
All refund requests are reviewed by our billing team. A response will be provided within 3–5 business days.
Initiating a chargeback or payment dispute without contacting us first will be considered a violation of this policy. Such actions may lead to account suspension or service termination. We encourage all customers to contact our billing team to resolve issues amicably.
Web Host Era reserves the right to modify or update this Refund Policy at any time. Continued use of our services after such changes constitutes acceptance of the revised policy.
If you have any questions regarding this policy, please contact our Billing Support Team through your client area or email us at billing@globalsystems.pk.
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