Refund Policy

30-day money-back guarantee

If you are not happy with your shared hosting plan, you can cancel within 30 days of your first payment and get a full refund of the hosting fee.

What can be refunded

• Shared hosting plans — within 30 days of first purchase.
• Email hosting (our own plans) — within 14 days of first purchase.
• Cloud VPS — within 7 days of first purchase, if the server has not been used for abuse.

What cannot be refunded

• Domain registrations, renewals and transfers (these are paid to the registry immediately).
• Dedicated servers and custom server setups.
• Software licenses such as cPanel, Microsoft 365 and premium SSL certificates.
• Renewal payments after the first billing period.
• Website development work that has been started or delivered, and SEO months already worked.
• Malware cleanup that has been completed.
• Accounts suspended for breaking our Terms of Service.

Website development projects

Development projects usually need a 50% advance payment. If you cancel before work begins, the advance is refunded in full. After work has begun, the advance covers the work completed.

How to request a refund

Email us from your registered email address with your order or invoice number. Approved refunds are sent within 7–10 working days to the original payment method (bank transfer, JazzCash or Easypaisa).

Contact us

Questions about this policy? Email info@globalsystems.com or send us a message.